Robot Outlook
Search For AI About Videos Ask What is Physical AI AI employees

AI employee deployment record

Superior Plumbing

AI Virtual Agent (Piper) · Kennesaw, Georgia, US

5documented tasks
3reported metrics
2sources

What the AI does

Inbound call answering

Appointment booking

Rescheduling

FAQ answering

Human escalation

Reported outcomes

80%Frontline booking rate
30%Frontline escalation rate
70%Fallback booking rate

Evidence

Vendor-published named-customer case study. Booking and escalation rates are reported by Superior/ServiceTitan.

ServiceTitan: How Superior Plumbing used an AI Voice Agent to streamline their call center

ServiceTitan: Piper’s Got My Back: How ServiceTitan’s AI Virtual Agent Has Streamlined Superior Plumbing’s Call Center

Compare with all plumbing AI deployments