Inbound call answering
Job booking
Rescheduling
Call-surge handling
Human escalation
80%Reported booking-rate low
85%Reported booking-rate high
about 4.5 minutesAI average talk time
8 minutesHuman average talk-time low
10 minutesHuman average talk-time high
Evidence
Vendor-published named-customer case study. Reported booking and call-time figures are not independently audited by Robot Outlook.
ServiceTitan: How AI Virtual Agents let Northwinds Services Group focus on customer service