{
  "schema_version": "robot-outlook.ai-employee-deployments.v1",
  "as_of": "2026-09-28",
  "scope": "Named plumbing/home-services businesses with public evidence of deployed AI employees handling customer contact or booking workflows.",
  "deployments": [
    {
      "slug": "brothers-plumbing-servicetitan-virtual-agent",
      "business": "Brothers Plumbing, Heating & Electric",
      "location": "Denver, Colorado, US",
      "industries": [
        "Plumbing",
        "HVAC",
        "Electrical"
      ],
      "vendor": "ServiceTitan",
      "product": "AI Virtual Agent",
      "deployment_status": "deployed",
      "tasks": [
        "Inbound call answering",
        "Lead response",
        "Job booking",
        "Capacity-aware scheduling"
      ],
      "human_handoff": true,
      "evidence_tier": "vendor_customer_case_study",
      "source_note": "Vendor-published named-customer case study. Outcomes are attributed by ServiceTitan/Brothers and are not independently audited by Robot Outlook.",
      "metrics": [
        {
          "key": "jobs_booked",
          "label": "Jobs booked",
          "value": 600,
          "unit": "jobs",
          "qualifier": "600+"
        },
        {
          "key": "attributed_revenue",
          "label": "Attributed revenue",
          "value": 1330000,
          "unit": "USD",
          "qualifier": "$1.33M"
        },
        {
          "key": "call_abandon_rate_before",
          "label": "Call abandon rate before",
          "value": 30,
          "unit": "percent",
          "qualifier": "neared 30%"
        },
        {
          "key": "call_abandon_rate_after",
          "label": "Call abandon rate after",
          "value": 5,
          "unit": "percent",
          "qualifier": "5%"
        }
      ],
      "sources": [
        {
          "publisher": "ServiceTitan",
          "title": "How Brothers Plumbing recovered over $1 million from missed calls",
          "url": "https://www.servicetitan.com/case-studies/brothers-plumbing",
          "published_at": null
        },
        {
          "publisher": "ServiceTitan",
          "title": "No Missed Calls: What That’s Worth to Brothers Plumbing",
          "url": "https://www.servicetitan.com/blog/success-story-brothers-plumbing-ai-virtual-agent",
          "published_at": "2026-09-02"
        }
      ],
      "after_hours_status": "documented"
    },
    {
      "slug": "riley-plumbing-servicetitan-virtual-agent",
      "business": "Riley Plumbing Heating & Air",
      "location": "Northern Nevada, US",
      "industries": [
        "Plumbing",
        "HVAC"
      ],
      "vendor": "ServiceTitan",
      "product": "AI Virtual Agent",
      "deployment_status": "deployed",
      "tasks": [
        "Inbound call answering",
        "Job booking",
        "Scheduling",
        "Dispatch"
      ],
      "human_handoff": true,
      "evidence_tier": "vendor_customer_case_study",
      "source_note": "Vendor-published named-customer case study. The reported outcomes are customer/vendor claims, not an independent causal study.",
      "metrics": [
        {
          "key": "call_booking_rate",
          "label": "Call booking rate",
          "value": 80,
          "unit": "percent",
          "qualifier": "80%"
        },
        {
          "key": "inbound_calls_handled_by_employees",
          "label": "Inbound calls handled by employees",
          "value": 0,
          "unit": "calls",
          "qualifier": "0"
        },
        {
          "key": "setup_time",
          "label": "Reported setup time",
          "value": 20,
          "unit": "minutes",
          "qualifier": "20 minutes"
        }
      ],
      "sources": [
        {
          "publisher": "ServiceTitan",
          "title": "How Riley used an AI Virtual Agent to grow call bookings to 80%",
          "url": "https://www.servicetitan.com/case-studies/riley-virtual-agents",
          "published_at": null
        },
        {
          "publisher": "ServiceTitan",
          "title": "How Riley Plumbing Heating & Air is thriving with end-to-end automation",
          "url": "https://www.servicetitan.com/case-studies/riley-plumbing",
          "published_at": null
        }
      ],
      "after_hours_status": "documented"
    },
    {
      "slug": "superior-plumbing-servicetitan-piper",
      "business": "Superior Plumbing",
      "location": "Kennesaw, Georgia, US",
      "industries": [
        "Plumbing"
      ],
      "vendor": "ServiceTitan",
      "product": "AI Virtual Agent (Piper)",
      "deployment_status": "deployed",
      "tasks": [
        "Inbound call answering",
        "Appointment booking",
        "Rescheduling",
        "FAQ answering",
        "Human escalation"
      ],
      "human_handoff": true,
      "evidence_tier": "vendor_customer_case_study",
      "source_note": "Vendor-published named-customer case study. Booking and escalation rates are reported by Superior/ServiceTitan.",
      "metrics": [
        {
          "key": "call_booking_rate",
          "label": "Frontline booking rate",
          "value": 80,
          "unit": "percent",
          "qualifier": "80%"
        },
        {
          "key": "escalation_rate",
          "label": "Frontline escalation rate",
          "value": 30,
          "unit": "percent",
          "qualifier": "30%"
        },
        {
          "key": "fallback_booking_rate",
          "label": "Fallback booking rate",
          "value": 70,
          "unit": "percent",
          "qualifier": "70%"
        }
      ],
      "sources": [
        {
          "publisher": "ServiceTitan",
          "title": "How Superior Plumbing used an AI Voice Agent to streamline their call center",
          "url": "https://www.servicetitan.com/case-studies/superior-plumbing",
          "published_at": null
        },
        {
          "publisher": "ServiceTitan",
          "title": "Piper’s Got My Back: How ServiceTitan’s AI Virtual Agent Has Streamlined Superior Plumbing’s Call Center",
          "url": "https://www.servicetitan.com/blog/success-story-superior-plumbing-ai-virtual-agent",
          "published_at": "2026-02-02"
        }
      ],
      "after_hours_status": "planned"
    },
    {
      "slug": "northwinds-servicetitan-lucy",
      "business": "Northwinds Services Group",
      "location": "Rochester, New York, US",
      "industries": [
        "Plumbing",
        "HVAC"
      ],
      "vendor": "ServiceTitan",
      "product": "AI Virtual Agent (Lucy)",
      "deployment_status": "deployed",
      "tasks": [
        "Inbound call answering",
        "Job booking",
        "Rescheduling",
        "Call-surge handling",
        "Human escalation"
      ],
      "human_handoff": true,
      "evidence_tier": "vendor_customer_case_study",
      "source_note": "Vendor-published named-customer case study. Reported booking and call-time figures are not independently audited by Robot Outlook.",
      "metrics": [
        {
          "key": "call_booking_rate_low",
          "label": "Reported booking-rate low",
          "value": 80,
          "unit": "percent",
          "qualifier": "80%"
        },
        {
          "key": "call_booking_rate_high",
          "label": "Reported booking-rate high",
          "value": 85,
          "unit": "percent",
          "qualifier": "85%"
        },
        {
          "key": "average_talk_time",
          "label": "AI average talk time",
          "value": 4.5,
          "unit": "minutes",
          "qualifier": "about 4.5 minutes"
        },
        {
          "key": "human_average_talk_time_low",
          "label": "Human average talk-time low",
          "value": 8,
          "unit": "minutes",
          "qualifier": "8 minutes"
        },
        {
          "key": "human_average_talk_time_high",
          "label": "Human average talk-time high",
          "value": 10,
          "unit": "minutes",
          "qualifier": "10 minutes"
        }
      ],
      "sources": [
        {
          "publisher": "ServiceTitan",
          "title": "How AI Virtual Agents let Northwinds Services Group focus on customer service",
          "url": "https://www.servicetitan.com/case-studies/northwinds",
          "published_at": null
        },
        {
          "publisher": "ServiceTitan",
          "title": "We Love Lucy: Why Northwinds Services Group is Smitten with ServiceTitan's AI Virtual Agent",
          "url": "https://www.servicetitan.com/blog/success-story-northwinds-ai-virtual-agent",
          "published_at": "2026-02-19"
        }
      ],
      "after_hours_status": "not_stated"
    },
    {
      "slug": "air-one-servicetitan-jenny",
      "business": "Air One Air Conditioning, Heating, Plumbing & Electric",
      "location": "Colton, California, US",
      "industries": [
        "Plumbing",
        "HVAC",
        "Electrical"
      ],
      "vendor": "ServiceTitan",
      "product": "AI Virtual Agent (Jenny)",
      "deployment_status": "deployed",
      "tasks": [
        "After-hours call answering",
        "Job booking",
        "Emergency escalation",
        "Bilingual customer handling"
      ],
      "human_handoff": true,
      "evidence_tier": "vendor_customer_case_study",
      "source_note": "Vendor-published named-customer story. The earlier answering-service conversion estimate and later AI lead-conversion period are explicitly not like-for-like measurements.",
      "metrics": [
        {
          "key": "business_employee_count",
          "label": "Business size",
          "value": 12,
          "unit": "employees",
          "qualifier": "about 12 employees"
        },
        {
          "key": "prior_answering_service_conversion_estimate",
          "label": "Prior answering-service conversion estimate",
          "value": 30,
          "unit": "percent",
          "qualifier": "around 30% in summer, by recollection"
        }
      ],
      "sources": [
        {
          "publisher": "ServiceTitan",
          "title": "Air One’s virtual agent makes sure after-hours and weekend callers don’t just call someone else",
          "url": "https://www.servicetitan.com/blog/success-story-air-one-ai-virtual-agent",
          "published_at": "2026-07-24"
        }
      ],
      "after_hours_status": "documented"
    }
  ]
}